Posts of John Van Beveren RSSWed, 28 Oct 2020 00:30:35 GMTWith the compulsory COVID closures forcing retail businesses to close and keeping potential foot traffic away, a business needs an online strategy more than ever to stay successful. Australian Consumer Law requires you to state your business service standards and have terms and conditions on your website. If you sell or licence goods or services online, a lawyer can help you ensure that they are drafted appropriately for the online environment. When to get website terms and conditions? Your business will need online terms and conditions when: You run a blog, marketplace, or sell products online; You offer online membership, courses, webinars, information or services online; You offer paid or free downloads, have an online group, or host meetings online; You use third-party providers for shipping, payment, hosting, or marketing.  How website terms and conditions help you Website terms and conditions are the agreement that you make with your customers, users, or online visitors when they buy your products or use your services. It sets out the limits of your obligations to them and what they permitted to do. Like any business relationship, it’s better if the terms of engagement are clear.  A comprehensive terms and conditions document will include clauses that: Set out your policy for delivery of goods, returns and refunds; Provide clear information about how your delivery and cancellation policies work;  Allow you to use your client’s testimonials (written or images) in future for marketing; Make it clear that the intellectual property in your digital products, online courses or information is yours and can’t be copied;  Set out the standard Australian consumer law and consumer guarantees; and Make sure that if the matter does go to a legal tribunal, it will be held in a jurisdiction convenient to you (e.g. Victoria). Online risks with third parties You might not realise it, but if your website terms and conditions don’t limit your liability, you are also financially ... Read more

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